Terms & Conditions
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Last updated: 25 November 2025
Overnight Boarding
Short Booking (4 days or less)
DEPOSIT:
A deposit of 50% of the quote is required to guarantee your booking. You will receive a payment link once you have approved the quote.
CANCELLATION POLICY:
(With 48 hours notice) The deposit will be considered a credit for a visit that you book within 6 months.
(With less than 48 hours notice) Unfortunately, the deposit is forfeited.
BOOKING:
We are not able to hold dates indefinitely and we reserve the right to confirm other bookings.
EXTENDING ORIGINAL BOOKING:
Once the dog is in our care, any extension beyond the originally confirmed booking dates will be subject to a rate adjustment effective from the original end date. The previously agreed-upon rate will no longer apply, and a new quote will be issued for the extended period.
Extensions requested with less than 72 hours notice will be charged at x1.5 the original rate. Availability and updated pricing are not guaranteed and will be confirmed at the time the extension is requested.
PAYMENT:
Prices are as advertised, please be aware that our rates are very competitive and are not negotiable.
We would like to remind customers that payments are due at the end of the service. We reserve the right to impose a late payment fee for more than three days overdue, €15 will be charged on a daily basis from the fourth day until payment is received in full.
ABANDONED DOG POLICY:
In accordance with Tuscany Regional Law 59/2009, Article 28, Cammino Canino is legally obligated to report to authorities if an animal has been abandoned.
Should a dog not collected or if payment is not made by the agreed pick-up time and 72 hours pass without resolution, Cammino Canino reserves the right to take immediate action to board the dog and initiate the legal process of rehoming or placing the dog for adoption through authorized shelters, in full compliance with regional regulations.
Additionally, under Article 727 of the Italian Penal Code, animal abandonment is defined as:
“Anyone who abandons pets or animals who have habitually lived in captivity shall be punished with arrest for up to one year or with a fine from €1,000 to €10,000.”
This law is designed to protect animals from neglect and abandonment. Importantly, abandonment is not limited to leaving an animal in a public space—it also includes refusing or failing to retrieve an animal from a care facility, such as a kennel, boarding service, or pet sitter. Pet owners are legally responsible for ensuring timely collection and payment. Failure to do so may result in legal action and additional costs, and will be treated as abandonment under Italian law.
Long Booking (over 4 days)
DEPOSIT:
A deposit of 50% of the quote is required to guarantee your booking. You will receive a payment link once you have approved the quote.
CANCELLATION POLICY:
(With 72 hours notice) The deposit will be considered a credit for a visit that you book within 6 months.
(With less than 72 hours notice) Unfortunately, the deposit is forfeited.
BOOKING:
We are not able to hold dates indefinitely and we reserve the right to confirm other bookings.
EXTENDING ORIGINAL BOOKING:
Once the dog is in our care, any extension beyond the originally confirmed booking dates will be subject to a rate adjustment effective from the original end date. The previously agreed-upon rate will no longer apply, and a new quote will be issued for the extended period.
Extensions requested with less than 72 hours notice will be charged at x1.5 the original rate. Availability and updated pricing are not guaranteed and will be confirmed at the time the extension is requested.
PAYMENT:
Prices are as advertised, please be aware that our rates are very competitive and are not negotiable.
We would like to remind customers that payments are due at the end of the service. We reserve the right to impose a late payment fee for more than three days overdue, €15 will be charged on a daily basis from the fourth day until payment is received in full.
Charges are per 24 hour period starting from the time of delivery. After that the hourly day care rate will be applied. If for example an overnight beginning at 15:00 on Monday and ending at the latest at 15:00 on Friday will be counted as 4 nights. However, an overnight beginning at 15:00 on Monday and ending at 20:00 on Friday will be counted as 4 nights + 5 hours of day care at the regular rate.
ABANDONED DOG POLICY:
In accordance with Tuscany Regional Law 59/2009, Article 28, Cammino Canino is legally obligated to report to authorities if an animal has been abandoned.
Should a dog not collected or if payment is not made by the agreed pick-up time and 72 hours pass without resolution, Cammino Canino reserves the right to take immediate action to board the dog and initiate the legal process of rehoming or placing the dog for adoption through authorized shelters, in full compliance with regional regulations.
Additionally, under Article 727 of the Italian Penal Code, animal abandonment is defined as:
“Anyone who abandons pets or animals who have habitually lived in captivity shall be punished with arrest for up to one year or with a fine from €1,000 to €10,000.”
This law is designed to protect animals from neglect and abandonment. Importantly, abandonment is not limited to leaving an animal in a public space—it also includes refusing or failing to retrieve an animal from a care facility, such as a kennel, boarding service, or pet sitter. Pet owners are legally responsible for ensuring timely collection and payment. Failure to do so may result in legal action and additional costs, and will be treated as abandonment under Italian law
Daycare
Short (1-4 hours)
DEPOSIT:
A deposit of 50% of the quote is required to guarantee your booking. You will receive a payment link once you have approved the quote.
CANCELLATION POLICY:
(With 24 hours notice) The deposit will be considered a credit for a visit that you book within 6 months.
(With less than 24 hours notice) Unfortunately, the deposit is forfeited.
BOOKING:
We are not able to hold slots indefinitely and we reserve the right to confirm other bookings.
PAYMENT:
Prices are as advertised, please be aware that our rates are very competitive and are not negotiable.
We would like to remind customers that payments are due at the end of the service. We reserve the right to impose a late payment fee for more than three days overdue, €15 will be charged on a daily basis from the fourth day until payment is received in full.
ABANDONED DOG POLICY:
In accordance with Tuscany Regional Law 59/2009, Article 28, Cammino Canino is legally obligated to report to authorities if an animal has been abandoned.
Should a dog not collected or if payment is not made by the agreed pick-up time and 72 hours pass without resolution, Cammino Canino reserves the right to take immediate action to board the dog and initiate the legal process of rehoming or placing the dog for adoption through authorized shelters, in full compliance with regional regulations.
Additionally, under Article 727 of the Italian Penal Code, animal abandonment is defined as:
“Anyone who abandons pets or animals who have habitually lived in captivity shall be punished with arrest for up to one year or with a fine from €1,000 to €10,000.”
This law is designed to protect animals from neglect and abandonment. Importantly, abandonment is not limited to leaving an animal in a public space—it also includes refusing or failing to retrieve an animal from a care facility, such as a kennel, boarding service, or pet sitter. Pet owners are legally responsible for ensuring timely collection and payment. Failure to do so may result in legal action and additional costs, and will be treated as abandonment under Italian law.
Long (4+ hours)
DEPOSIT:
A deposit of 50% of the quote is required to guarantee your booking. You will receive a payment link once you have approved the quote.
CANCELLATION POLICY:
(With 48 hours notice) The deposit will be considered a credit for a visit that you book within 6 months.
(With less than 48 hours notice) Unfortunately, the deposit is forfeited.
BOOKING:
We are not able to hold slots indefinitely and we reserve the right to confirm other bookings.
PAYMENT:
Prices are as advertised, please be aware that our rates are very competitive and are not negotiable.
We would like to remind customers that payments are due at the end of the service. We reserve the right to impose a late payment fee for more than three days overdue, €15 will be charged on a daily basis from the fourth day until payment is received in full.
ABANDONED DOG POLICY:
In accordance with Tuscany Regional Law 59/2009, Article 28, Cammino Canino is legally obligated to report to authorities if an animal has been abandoned.
Should a dog not collected or if payment is not made by the agreed pick-up time and 72 hours pass without resolution, Cammino Canino reserves the right to take immediate action to board the dog and initiate the legal process of rehoming or placing the dog for adoption through authorized shelters, in full compliance with regional regulations.
Additionally, under Article 727 of the Italian Penal Code, animal abandonment is defined as:
“Anyone who abandons pets or animals who have habitually lived in captivity shall be punished with arrest for up to one year or with a fine from €1,000 to €10,000.”
This law is designed to protect animals from neglect and abandonment. Importantly, abandonment is not limited to leaving an animal in a public space—it also includes refusing or failing to retrieve an animal from a care facility, such as a kennel, boarding service, or pet sitter. Pet owners are legally responsible for ensuring timely collection and payment. Failure to do so may result in legal action and additional costs, and will be treated as abandonment under Italian law.
Dog Walk
DEPOSIT:
A deposit of 50% of the quote is required to guarantee your booking. You will receive a payment link once you have approved the quote.
CANCELLATION POLICY:
(With 24 hours notice) The deposit will be considered a credit for a visit that you book within 6 months.
(With less than 24 hours notice) Unfortunately, the deposit is forfeited.
BOOKING:
We are not able to hold slots indefinitely and we reserve the right to confirm other bookings.
PAYMENT:
Prices are as advertised, please be aware that our rates are very competitive and are not negotiable.
We would like to remind customers that payments are due at the end of the service. We reserve the right to impose a late payment fee for more than three days overdue, €15 will be charged on a daily basis from the fourth day until payment is received in full.
ABANDONED DOG POLICY:
In accordance with Tuscany Regional Law 59/2009, Article 28, Cammino Canino is legally obligated to report to authorities if an animal has been abandoned.
Should a dog not collected or if payment is not made by the agreed pick-up time and 72 hours pass without resolution, Cammino Canino reserves the right to take immediate action to board the dog and initiate the legal process of rehoming or placing the dog for adoption through authorized shelters, in full compliance with regional regulations.
Additionally, under Article 727 of the Italian Penal Code, animal abandonment is defined as:
“Anyone who abandons pets or animals who have habitually lived in captivity shall be punished with arrest for up to one year or with a fine from €1,000 to €10,000.”
This law is designed to protect animals from neglect and abandonment. Importantly, abandonment is not limited to leaving an animal in a public space—it also includes refusing or failing to retrieve an animal from a care facility, such as a kennel, boarding service, or pet sitter. Pet owners are legally responsible for ensuring timely collection and payment. Failure to do so may result in legal action and additional costs, and will be treated as abandonment under Italian law.
Concierge Services (Vet Appointment, Grooming Appointment)
DEPOSIT:
A deposit of 50% of the quote is required to guarantee your booking. You will receive a payment link once you have approved the quote.
CANCELLATION POLICY:
(With 24 hours notice) The deposit will be considered a credit for a visit that you book within 6 months.
(With less than 24 hours notice) Unfortunately, the deposit is forfeited.
TRANSPORTATION & APPOINTMENT FEES:
The dog owner is responsible for any and all expenses including concierge fees & taxi and all expenses related to the appointment.
BOOKING:
We are not able to hold slots indefinitely and we reserve the right to confirm other bookings.
PAYMENT:
Prices are as advertised, please be aware that our rates are very competitive and are not negotiable.
We would like to remind customers that payments are due at the end of the service. We reserve the right to impose a late payment fee for more than three days overdue, €15 will be charged on a daily basis from the fourth day until payment is received in full.
ABANDONED DOG POLICY:
In accordance with Tuscany Regional Law 59/2009, Article 28, Cammino Canino is legally obligated to report to authorities if an animal has been abandoned.
Should a dog not collected or if payment is not made by the agreed pick-up time and 72 hours pass without resolution, Cammino Canino reserves the right to take immediate action to board the dog and initiate the legal process of rehoming or placing the dog for adoption through authorized shelters, in full compliance with regional regulations.
Additionally, under Article 727 of the Italian Penal Code, animal abandonment is defined as:
“Anyone who abandons pets or animals who have habitually lived in captivity shall be punished with arrest for up to one year or with a fine from €1,000 to €10,000.”
This law is designed to protect animals from neglect and abandonment. Importantly, abandonment is not limited to leaving an animal in a public space—it also includes refusing or failing to retrieve an animal from a care facility, such as a kennel, boarding service, or pet sitter. Pet owners are legally responsible for ensuring timely collection and payment. Failure to do so may result in legal action and additional costs, and will be treated as abandonment under Italian law.
Relocation Services
DEPOSIT:
A deposit of 50% of the quote is required to guarantee your booking. You will receive a payment link once you have approved the quote.
CANCELLATION POLICY:
(With 24 hours notice) The deposit will be considered a credit for a visit that you book within 6 months.
(With less than 24 hours notice) Unfortunately, the deposit is forfeited.
TRANSPORTATION & APPOINTMENT FEES:
The dog owner is responsible for any and all expenses including concierge fees & taxi and all expenses related to the appointment.
BOOKING:
We are not able to hold slots indefinitely and we reserve the right to confirm other bookings.
PAYMENT:
Prices are as advertised, please be aware that our rates are very competitive and are not negotiable.
We would like to remind customers that payments are due at the end of the service. We reserve the right to impose a late payment fee for more than three days overdue, €15 will be charged on a daily basis from the fourth day until payment is received in full.
ABANDONED DOG POLICY:
In accordance with Tuscany Regional Law 59/2009, Article 28, Cammino Canino is legally obligated to report to authorities if an animal has been abandoned.
Should a dog not collected or if payment is not made by the agreed pick-up time and 72 hours pass without resolution, Cammino Canino reserves the right to take immediate action to board the dog and initiate the legal process of rehoming or placing the dog for adoption through authorized shelters, in full compliance with regional regulations.
Additionally, under Article 727 of the Italian Penal Code, animal abandonment is defined as:
“Anyone who abandons pets or animals who have habitually lived in captivity shall be punished with arrest for up to one year or with a fine from €1,000 to €10,000.”
This law is designed to protect animals from neglect and abandonment. Importantly, abandonment is not limited to leaving an animal in a public space—it also includes refusing or failing to retrieve an animal from a care facility, such as a kennel, boarding service, or pet sitter. Pet owners are legally responsible for ensuring timely collection and payment. Failure to do so may result in legal action and additional costs, and will be treated as abandonment under Italian law.