Frequently Asked Questions
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Below you will find answers to the most common questions about our services. If you have questions about special needs dogs, senior dogs or custom services, please reach out. We are happy to discuss your dog’s specific requirements.
Please contact us at: +39 3458231558 or camminocanino@gmail.com
About Cammino Canino
Q: Who is Cammino Canino?
Cammino Canino is a professional pet care service that was founded in February 2024. We are based in the Manifattura Tabacchi, Via delle Cascine 35, 50144 Florence.
Q: What makes us different from other pet-care options?
Care is personalized, in-home, and intentionally small-scale. Because all services are provided by the owner, your dog receives consistent attention, routine, and calm, high-quality care.
Q: Who provides the services?
Cammino Canino is fully owner-operated. This ensures consistency, personalized care, and a direct relationship between your dog and their caregiver.
Q: What services do you offer?
Cammino Canino offers in-home overnight boarding, dog daycare, personalized dog walking, and enrichment-focused care.
Q: What training or qualifications do you have?
Isabella is trained in pet first aid, dog handling, and behavioral management. She is registered with the Camera di Commercio di Firenze under the category of small entrepreneur for the care of companion animals.
Q: What is your approach to pet care?
We focus on individualized, calm, and routine-based care. Our philosophy prioritizes safety, structure, enrichment, and maintaining each dog’s usual home environment whenever possible.
Q: Do you accept dogs of all sizes and breeds?
Yes, Cammino Canino welcomes dogs of all sizes, breeds, and temperaments, including those who are shy or sensitive. A meet-and-greet helps ensure a good fit.
Booking and Requirements
Q: How do I book a service?
Submit an inquiry through the website or contact us directly.
We arrange a free Meet and Greet.
You complete the Intake Form, Contract and Liability Waiver.
A deposit is required to secure your booking.
We confirm your booking in writing.
Q: Do you require a Meet and Greet?
Yes. This is essential for assessing your dog’s needs, behavior and routine, and for ensuring that we are a good match.
Q: What documents do I need to provide?
You will need to complete:
• Intake Form
• Medication Form (if applicable)
• Contract
• Photo & Video Release
• Liability Waiver
• Veterinary Release
Payment and Policies
Q: How can I pay?
Payments can be made through a SumUp payment link, bank transfer or cash. A deposit is required for all bookings.
Q: What is your cancellation policy?
• Walks and daycare: minimum 48 hours notice
• Overnight stays (4 days or fewer): minimum 48 hours notice
• Overnight stays (5 days or more): minimum 72 hours notice
• Cancellations within the minimum notice period result in a non refundable deposit
• With sufficient notice, the deposit can be applied to a future booking within 6 months
Q: Do you charge holiday rates?
Yes. A holiday rate applies on public holidays, Christmas period, and selected peak days. You will always be informed in advance.
Health and Safety
Q: What health requirements must my dog meet?
All dogs must be:
• up to date on vaccinations
• on regular flea and tick prevention
• free from contagious illness for at least 48 hours prior to the service
• microchipped and wearing a collar or harness with ID
Q: Can you administer medications?
Yes. We can give medications as long as they are accompanied by the veterinary label and dosage instructions. You must complete the Medication Form.
Q: What happens in case of an emergency?
We immediately ensure your dog is safe, contact you and your emergency contacts, and follow the instructions in your signed Veterinarian Release Form. If needed, we go directly to the nearest open veterinary clinic. You will receive a full written report of the incident.
Weather Policies
Q: Do you walk dogs in bad weather?
Yes, Cammino Canino walks dogs in most weather conditions, as long as the dog still enjoys their walk. These decisions are made with both dog and walker safety in mind.
Q: What weather conditions would cause a walk to be: canceled, postponed or modified?
At our discretion, walks may be canceled, postponed, or shortened in cases of:
Heavy rain or storm
Extreme heat or cold
Heavy snow, ice, or unsafe road/sidewalk conditions
Weather advisories or emergencies issued by local authorities
Q: How will I be notified if weather affects my scheduled walk?
Cammino Canino will contact you as soon as possible via a Whatsapp message or phone call if weather conditions require a change to your scheduled service.
Q: Can I request a cancellation due to bad weather? Is there a charge for cancellation?
Absolutely. If you feel the weather is unsuitable for your dog, you may request a cancellation or modification.
Weather-related cancellations initiated by Cammino Canino for safety reasons will not be charged. Owner-requested cancellations follow our standard cancellation policy unless otherwise agreed.
Q: Do you take extra precautions in hot or cold weather?
In hot weather, we:
Walk during cooler times of day
Avoid hot pavement
Ensure access to water and shade
In cold weather, we:
Limit exposure time
Avoid icy areas
Respect individual dog tolerance levels
Dog Behavior
Q: Do you accept dogs with behavioral issues?
We accept dogs on a case by case basis. Full disclosure is required regarding reactivity, aggression, resource guarding, or any history of bites. Safety for your dog, other dogs and the caregiver is always our priority.
Q: What if my dog is not good with other dogs?
We can provide private walks and individual attention. However, for dogs with severe aggression or unpredictable behavior, services may not be suitable.
Q: Do you offer off leash activities?
Off leash time is available only for dogs with proven recall and only after the owner signs the Off Leash Consent Form. We use only safe, designated areas.
Services and Daily Routine
Q: What is included in a dog walk?
• Pickup and drop off
• A structured walk suited to your dog’s needs
• Mental enrichment and positive reinforcement
• A photo or video update during the walk
Q: What is included in an overnight stay?
• Walks, feeding and all routine care
• Supervision and company
• A comfortable sleeping setup
• Playtime and enrichment
• Meal preparation based on your instructions
• Daily photo and video updates
Q: What should I pack for an overnight stay?
• Food for the entire stay
• Collar/harness and leash
• Any medications with instructions
• Treats and toys if your dog has favorites
Communication and Updates
Q: Will I receive updates?
Yes. We send regular updates, photos and videos through WhatsApp for both walks and overnight stays.
Q: How do you handle communication?
All communication is handled directly with Isabella through WhatsApp or email. You will always receive timely and clear updates.
Insurance and Professional Standards
Q: Are you insured?
Yes, Cammino Canino maintains both personal liability insurance and home insurance to protect against unexpected incidents. At the moment, Italy does not offer specific professional insurance policies for dog sitters or pet care providers.
Despite this limitation, we follow strict safety protocols, use detailed intake and consent forms, and operate in full compliance with Italian regulations to ensure the highest level of protection for your dog.
Q: What qualifications do you have?
• Training in pet first aid and CPR
• Experience in dog behavior, handling and group dynamics
• Registered Partita IVA and compliant with Italian regulations
• Proven experience with dogs of all sizes, ages and temperaments