Frequently Asked Questions
General
Who is Cammino Canino?
Based in Florence, Italy, we are a professional pet care service dedicated to providing personalized, safe, and enriching experiences for dogs and other animals.
What makes us unique?
By choosing us, your pet receives personalized care in a warm, home environment. We give you peace of mind knowing your dog is loved and well looked after while you’re away. Safety and security are our top priorities because your pet’s wellbeing comes first.
Who runs Cammino Canino?
Isabella, founder and operator of Cammino Canino, is a dedicated pet care professional with advanced training and hands-on experience in veterinary handling, behavioral observation, and comprehensive animal care.
Can I visit your location before booking a service?
Yes, we’re happy to schedule a visit to meet you and your pup. Visits are a great way for you to get a feel for the space and ask any questions. Since we are a in-home setting and not a commercial facility, visits are by appointment only. No drop-ins, just so we can keep things calm and safe for the dogs already in our care. Just reach out and we’ll find a time that works!
Where are you located?
Via delle Cascine 35, 50144 Florence, Italy
Are you a registered business?
Yes, we are a registered sole proprietorship based in Florence, Italy, owned and operated by Isabella Trudi Marton.
Registered VAT Holder (Partita IVA): 07381120489
REA Number: FI - 700967
Chamber of Commerce Registration (Camera di Commercio & Registro delle Imprese): MRTSLL96P51Z404E
Booking & Contact
How do I book a service?
Fill out an Inquiry Form or contact us directly:
After getting in touch, what are the next steps?
We will schedule an in-person or video call Meet & Greet to discuss the booking, to get to know your and your pup and to answer any questions.
What forms are required?
To book with us it is mandatory to submit the following documentation:
Intake form
Medication form (if applicable)
Service contract
Liability Waiver
Veterinarian release
Optional: Off-leash consent and photo & video release
What are your hours of operation?
Monday - Friday from 8:00am - 7:30pm
Saturday & Sunday from 9:00am - 7:00pm
Outside the service hours we monitor our messages for emergencies and to send you updates of your pets.
Services
What kind of services do you provide?
Dog walks (individual & multiples)
Overnight care (in my home or clients)
Feeding and medication administration
Behavioral assessments
Real-time updates via WhatsApp group
Off-leash play in approved locations (with consent)
Can I book on short notice?
We try our best to accommodate last-minute requests, but availability depends on current scheduling. Contact us directly for urgent bookings.
Do you accept puppies or senior dogs?
Yes, we accept dogs of all ages, including those with age-related or special needs.
Health & Safety Measures
What safety protocols do you follow?
24/7 CCTV monitoring inside all areas
Two-way communication system for remote monitoring through and phone app
Emergency protocols are in place, including signed veterinarian and liability waivers
Clean, secure environment with designated rest/play zones
Dogs must wear collars and ID tags
What vaccinations are required?
Your dog must be up-to-date on all vaccinations and flea/tick prevention, and free from contagious illnesses for at least two days prior to service .
Can aggressive or reactive dogs still use our services?
Yes, but full transparency is required. We assess every dog individually for compatibility and safety. Aggressive behavior may result in service termination if it risks others’ safety .
What if my dog is a flight risk?
If your dog is a flight risk, we provide Apple AirTags that we can attach to your dog’s collar or harness to give you peace of mind.
Emergency Protocol
To ensure the safety and well-being of every dog in our care during medical, behavioral, or environmental emergencies. This protocol is designed to provide a structured and calm response while keeping the owner fully informed.
Immediate Dog Assessment
Stay calm and secure all other dogs in a safe space.
Assess the dog: breathing, bleeding, mobility, consciousness, visible injuries, or signs of pain/distress.
Take note of the time and all observed symptoms.
Contact Procedure
Dog Owner – using the number provided on the intake form.
Secondary Contact – if the owner is unreachable.
Emergency Contact – if neither the owner nor secondary contact is reachable.
Veterinary Action Plan
If Emergency veterinary care is needed:
Contact the veterinary clinic
Ambulatorio Veterinario Petrarca - Viale Francesco Petrarca, 48/B
If unavailable or closed, contact the closest 24-hour emergency veterinary hospital:
Vet Hospital H24 Firenze – Via dei Vanni, 25
Bring:
Dog’s medical information (from intake form)
Medications (if applicable)
Owner consent and vet release form (already on file)
First Aid (When Appropriate)
If safe to do so and trained to respond:
Administer Pet First Aid (bleeding, choking, heatstroke, etc.)
Use emergency supplies from the first aid kit
Document what was done before reaching the vet
Documentation & Owner Communication
Take photos or videos (if helpful for the vet or owner)
Log everything: time of incident, symptoms, actions taken, communication attempts, and outcomes
Send a full report to the owner with a clear summary of:
What happened
What was done
Current status of the dog
Next steps
Behavior-Related Emergencies
If a dog shows aggression, uncontrollable distress, or behavior that endangers themselves or others:
Separate the dog immediately from other animals and people.
Use calm, confident handling with minimal verbal or physical pressure.
Contact the owner to arrange early pick-up or to discuss necessary behavior protocols.
Incident must be documented with clear notes, including:
Triggers observed
Duration and escalation
Response taken
Post-Emergency Follow-Up
Schedule a follow-up with the owner to check in on the dog’s recovery
Recommend a vet check-up if not already completed
Review protocol to identify any areas for improvement
Update emergency form if any medical or behavioral information has changed
Payments & Policies
How do I pay?
A deposit is due before the service begins. The remaining balance is payable at the end of the service. Details are provided during booking.
What is your cancellation policy?
Cancellations made without sufficient notice will result in loss of deposit. With sufficient notice, the deposit will be considered a credit for a service that you book within 6 months. We reserve the right to cancel service due to aggression or misinformation.
Concierge Services: at least 24 hours notice from agreed upon time of the service.
Walks & Daycare: at least 48 hours notice from agreed upon time of the service.
Short Overnight (4 days or less): at least 48 hours notice from agreed upon time of the service.
Long Overnight (over 4 days): at least 72 hours notice from agreed upon time of the service.
Media & Updates
Will I get updates during service?
Yes! We maintain real-time updates via a WhatsApp group with photos, videos, and updates on behavior and well-being .
Can my dog be featured on your social media?
Yes, with your consent. You’ll be asked to sign a photo/video release form allowing the use of your dog’s images for promotional purposes.