This Service Agreement is entered into between Cammino Canino (“the Company”) and the Dog Owner. This Agreement governs the terms under which the Company provides pet care services.

Dog Owner Responsibilities

The Dog Owner agrees to provide accurate and complete information in the intake form and to ensure that their dog is in good health prior to the start of services.

The Dog Owner agrees to provide all necessary food, medications, and detailed instructions for any special care requirements.

The Dog Owner must ensure that the dog has proper identification tags or a collar and must notify the Company of any changes to the dog’s health, behavior, or medical condition. Failure to disclose relevant information may result in the refusal or termination of services.

Payment and Fees

The Dog Owner agrees to pay the Company according to the pricing outlined on the the Company website or as stated in quotes/invoices.

A deposit is required prior to the start of services, and any remaining balance must be paid at the end of the service period unless otherwise agreed. If a dog is collected later than the agreed pick-up time, additional fees may apply in accordance with the Company’s current pricing structure.

For clients whose primary residence is outside Italy, Cammino Canino requires full prepayment of the total service fee prior to the start of the service. The standard 50% booking deposit policy is not applicable to these bookings. A reservation will only be considered confirmed once the full service amount has been received. By signing this agreement, the client acknowledges and accepts this payment requirement.

Service Time and Extended Care

Services are scheduled according to the agreed start and end times confirmed at the time of booking.

For Overnight Care services, rates are calculated on a 24-hour basis, with the scheduled pick-up time corresponding to the original drop-off time. Any additional hours beyond the 24-hour period may be subject to a supplementary charge, applied at the Company’s discretion. The Dog Owner is required to communicate any anticipated additional hours when requesting a quotation, so that these can be considered and included in the agreed service arrangements.

The Dog Owner agrees to collect their dog at the scheduled pick-up time. If the Dog Owner anticipates being late, they must notify the Company as soon as possible. If a dog is not collected at the agreed pick-up time, extended care fees may apply and will be charged according to the current pricing structure. Extended care will be billed until the dog is collected.

The Company operates on a limited-capacity model in order to ensure high-quality supervision and care, and timely pick-up helps maintain appropriate scheduling and supervision for all dogs in the program.

Booking Modifications and Cancellation by the Company

All bookings are confirmed on the basis of the service dates, start and end times, rates, and conditions expressly agreed upon at the time of confirmation.

Any subsequent request to modify a confirmed booking, including changes to drop-off or pick-up times, additional hours, or extensions of care, is subject to the Company’s availability and acceptance. Such modifications may incur additional charges, which will be communicated to the Dog Owner in advance.

A requested modification shall not be considered confirmed unless expressly accepted by both parties. Until such agreement is reached, the originally confirmed booking arrangements shall remain in effect, unless otherwise agreed.

The Company reserves the right to refuse a booking or cancel a confirmed booking for justified reasons, including but not limited to:

• Circumstances that may compromise the health, safety, or welfare of the dog, other animals, or staff.

• Materially inaccurate, incomplete, or misleading information provided by the Dog Owner.

• Failure to comply with essential booking requirements or agreed contractual obligations.

• Failure to provide information reasonably necessary for the safe and proper delivery of the service.

• Unforeseen circumstances beyond the Company’s reasonable control that prevent the service from being safely or reasonably performed.

Where the Company cancels a confirmed booking before the commencement of services, the Dog Owner will be notified as promptly as reasonably possible and any payments received for services not provided will be refunded in full, without prejudice to any additional rights or remedies required by applicable law.

The Company will exercise its cancellation rights reasonably, in good faith, and in accordance with applicable consumer protection legislation.

Cancellations and Schedule Changes

Cancellation notice requirements vary depending on the type and duration of the service booked. For dog walks and daycare services, a minimum of 24–48 hours notice may be required depending on the booking. For overnight boarding, cancellation notice requirements vary depending on the length of the stay.

If cancellation notice is provided within the applicable notice period, the deposit will be converted into a credit valid for a future booking within six months. If cancellation occurs with less than the required notice, the deposit will be forfeited. The full cancellation policy, including specific notice periods for different services, is outlined in the Terms and Conditions available on the website.

The Dog Owner acknowledges that they have reviewed the Terms and Conditions published on the company website.

Entire Agreement and Incorporated Documents

This Service Agreement, together with the Intake Form, Liability Waiver, Consent Agreement, Medication Form (if applicable), and the Terms and Conditions published on the company website, constitutes the complete agreement between Cammino Canino and the Dog Owner.

Cammino Canino reserves the right to update its policies and Terms and Conditions from time to time. The most current version will always be available on the company website.